Frequently Asked Questions

Change or cancel your booking

If you find an issue with your booking or have multiple itineraries for the same trip, you may be able to change or cancel your booking, most often online.
To change or cancel your booking call us on our toll free number/

If you cannot change or cancel online

If you cannot locate the Change or Cancel link in your itinerary, or cannot successfully complete the change or cancellation online, this usually means:

• Your booking is not changeable or cancellable.

OR

• Your booking cannot be changed or cancelled online.

Please contact us for assistance.

Good to know

• Some changes or cancellations are subject to fees. See Change or cancellation fees for details.

• Some bookings are non-refundable. If you cancel a non-refundable booking, you will not receive a refund. See Refund process and timelines for details.

• Prior to initiating a change or cancellation, please review the detailed rules and restrictions in your itinerary.

Refund process and timelines

​

• Due to COVID-19, most refunds for flights are issued within 12 weeks. Some refunds could take a bit longer, depending on the airline.

• Refunds for hotel, car, or activity are processed within our normal timeframe, 24 hours from the cancellation request. Keep in mind, your bank or payment service determines when the funds become available in your account.

• In other circumstances not impacted by COVID-19, here’s what you should know about refund timelines:

• Some changes or cancellations are subject to fees. See Change or cancellation fees for details.

• Some bookings are non-refundable. If you cancel a non-refundable booking, you will not receive a refund. See Refund process and timelines for details.

• Prior to initiating a change or cancellation, please review the detailed rules and restrictions in your itinerary.